This happens sometimes. No need to worry, just follow these steps to retrieve your login details.

  1. Go to
  2. Click on 'Forgotten Your Password?'
  3. Enter your email address and click the green 'Reset Password' button.
  4. Check your inbox - our system will send you an email with further instructions (If you don’t receive an email within 5 minutes, it is possible that it landed in your Junk/Spam mailbox, so please check those folders.)
  5. Follow the instructions in the email to reset your password and then set a new password you can remember.

Note: To make sure our emails reach you in the future, add us to your whitelist in your inbox.

If you are still experiencing problems retrieving your password, contact our customer service team directly.

  1. Go here:
  2. Enter your email address (so we can contact you), the Subject (that you require your password), the Product name (you are unable to access) and finally a detailed description with details of to enable our team to quickly help you. Please include your:
  • Full Name
  • Email address connected with your account
  • Order ID
  • Then click SUBMIT